Shipping policy

At HL Factory, we make every effort to ensure that your order arrives quickly and in the best possible condition.

Order Preparation

All orders are carefully prepared by our team. The preparation time is generally 1 to 3 business days after your order has been confirmed.

During periods of high demand (launches, promotions, holidays, etc.), this timeframe may be slightly extended.

Delivery Times

Once your order has been shipped, the estimated delivery times are:

Mainland France: 2 to 5 business days
Europe: 3 to 7 business days
International: 5 to 12 business days

These delivery times are provided for informational purposes only and may vary depending on the carrier or local conditions.

Order Tracking

As soon as your package has been shipped, you will receive an email containing your tracking number so you can track its delivery in real time.

Shipping Costs

Shipping costs are calculated automatically at checkout based on the destination country and the selected shipping method.

Any applicable free shipping offers will be displayed directly on our store when available.

Lost or Delayed Packages

Once the package has been handed over to the carrier, HL Factory cannot be held responsible for delays beyond its control.

If your order appears to be lost or has not been delivered within an unusually long period, please contact our customer service at hlfactory324@gmail.com. We will do everything necessary to assist you with the process.

Delivery Address

It is the customer's responsibility to verify the accuracy of the delivery address provided when placing the order.

HL Factory cannot be held responsible for packages returned or lost due to an incorrect or incomplete address.

Questions

If you have any questions regarding your order or its shipment, our team remains at your disposal via our contact form or by email.

Thank you for your trust, and welcome to the world of HL Factory.